Outsourcing Customer Service – Is It Worth It?

The importance of delivering excellent customer service time after time isn’t to be underestimated. Many business organisations, despite delivering superb products and services, have failed to reach their utmost potential and have lost sizeable portions of their customer base because they’ve been unable to provide their customers with the customer service they desire. For that […]

Digital Technology

Four Pointers for Choosing VoIP Service Providers for Businesses

Businesses are constantly struggling with increasing operation costs. If the mounting phone bills of your BPO are a concern, you can think of internet phone as the next best alternative. Internet phone uses VoIP technology, which stands for Voice Over Internet Protocol. The technology translates regular voice signals into IP packets, which are then transmitted […]